Alpine is accepting resumes for a permanent, full-time Base Manager for our Northern Alberta bases. Residing in either Grimshaw or High Level, Alberta, the Base Manager will be responsible for managing the day-to-day operations of the bases. This includes the safety of operations, coordination of customer bookings, coordination of required aircraft maintenance, as well as leadership and management of flight crew and engineering staff. In addition, the Base Manager will take the lead in establishing themselves as a company spokesperson in the community through community and customer relations. This individual will be supported to foster the inclusion of the local Indigenous, territorial and provincial partners.
KEY RESPONSIBILITIES:
- Manage day-to-day operations of aircraft, flight crew and engineering staff.
- Control the safety of operations originating from the Grimshaw and/or High Level bases.
- Report any potential hazards or safety concerns that are outside of the Base Managers control to the Director of Operations and the Company Safety Manager.
- Coordinate base audits: act as primary point of contact for auditor, draft and communicate responses to audit findings, and oversee the resolution of audit findings.
- Ensure base facilities and assets are maintained in good state of repair.
- Determine Base resource needs and plan appropriately.
- Schedule aircraft based on customer needs, assigning flight and maintenance crew based on appropriate qualifications and skills.
- Ensure crew schedule is kept up to date and ensure all travel arrangements for out of town jobs are made.
- Work closely with other Base Managers on aircraft and personnel resource sharing.
- Approve all base expenditures and crew expense reports.
- In conjunction with the Human Resources Manager, responsible for evaluating the work performance of Direct Reports and for resolving employee issues and grievances.
- Initiate customer contract negotiation/ re-negotiation (in conjunction with Director of Operations, CFO and Director of Business Development).
- Provide quotes for aircraft in accordance with company pricing index.
- Handle resolution of customer enquiries and complaints.
- Grow customer base, maintain customer relations and act as company spokesperson.
SKILLS AND ABILITIES:
- Excellent communication skills needed to support shared management responsibilities.
- Ability to multi-task and manage priorities.
- Strong customer service and interpersonal skills.
- Effective time management skills.
- Ability to work under pressure and tight deadlines with accuracy and confidence.
- Team player that can thrive in a fast-paced environment.
- Ability to provide an acceptable driver abstract.
EDUCATION AND EXPERIENCE:
- Related management experience;
- Experience working in the aviation industry;
- Experience as either a Helicopter Pilot or Aircraft Maintenance Engineer.
Remuneration is based on experience and qualifications. A relocation package will be provided, if applicable.
HOW TO APPLY
Qualified applicants should address their resume and cover letter to Todd Johnson, Director, of Business Development and send to HR@alpinehelicopters.com.
Alpine Helicopters is committed to creating a diverse and inclusive workplace and welcomes applications from all interested and qualified candidates.
