Dispatcher
Location: North Kingstown (Quonset State Airport), Rhode Island
Workplace Modality: In person (No hybrid or work from home opportunity)
Worker Category & FLSA Status: Full-Time (Hourly, Non-Exempt)
Schedule: Day and night shift rotation with weekends as needed.
Company Summary:
HeliService USA is proud to be the first and only helicopter operator supporting the development of offshore wind in the United States. We have a proven track record of performance having been ready for our customers on-time and are currently serving all developers and major tier-1 suppliers. HeliService USA is a Veteran owned and operated business, staffed locally, with over fifty percent of our employees having served in the military. HeliService USA has been able to build off their over three decades in operation, supporting offshore wind customers with crew-transfer, hoisting, cargo, and helicopter emergency medical services (HEMS).
Job Summary:
HeliService USA is seeking a detail-oriented and highly organized helicopter Dispatcher to join our operations in Quonset, Rhode Island. In this role, you will be responsible for coordinating and monitoring all helicopter flight operations and coordinating with pilots and ground crews to ensure safe, efficient, and timely dispatching of aircraft. Key responsibilities include communicating with pilots, managing flight schedules, tracking weather conditions, and ensuring compliance with aviation regulations. The ideal candidate will have strong communication skills, is reliable, proactive, and has the ability to multitask under pressure. The ideal candidate will have a solid understanding and/or background of aviation procedures and safety protocols.
Duties & Responsibilities:
- Effectively schedule daily flight operations to meet customer demands
- Communicate directly with airborne aircraft to ensure task completion
- Provide flight following and locating services to company helicopters
- Interact with Customs and Border Patrol for passenger and cargo processing
- Prepare statistics and data for customers, management, and flight operations
- Communicate with airport operations and fuel suppliers
- Proper labeling and handling of hazardous materials (HAZMAT)
- Prepare customer invoices for daily flight operations
- Coordinate and schedule required customer training
Qualifications:
Required:
- Excellent customer service and verbal communication skills
- Quick thinking and flexible to ensure task completion
- Ability to manage several tasks and communications streams at once
- Proficient in Microsoft Office and able to quickly learn systems
Preferred:
- Prior experience with dispatching and flight locating
- Familiarity with radio communications
- Private Pilot’s License (PPL)
- Experience with helicopter operations
Measurements of Success
- Consistently meets company customer satisfaction and safety standards
- Meets all safety standards to achieve zero aircraft mishaps or incidents
- Routinely meets all scheduling demands
- Ability to meet the essential functions outlined in the job description with or without reasonable accommodation
Other Considerations /Disclaimers
Job Description Disclaimer:
This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees are expected to perform tasks as assigned by supervisory personnel, regardless of job title or routine job duties.
Equal Employment Opportunity Statement:
HeliService USA is an Equal Opportunity Employer.
Work Authorization/Sponsorship:
Applicants must be legally authorized to work for any employer in the U.S. Currently, we are unable to sponsor or take over sponsorship of an employment Visa.
